HETRAA
We’d Love to Hear From You
Have a question about our sarees, orders, or collaborations? Let’s connect and create something beautiful together.
.faq-section{
--bg:#F2E8DA;
--text:#2C2C2C;
--primary:#6E2B2B;
--gold:#C6A667;
--white:#fff;
--shadow:0 8px 24px rgba(0,0,0,.08);
background:var(--bg);
padding:90px 0 80px;
font-family:"Poppins",system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;
color:var(--text);
position:relative;
overflow:hidden;
}
/* Subtle silk texture */
.faq-section::before{
content:""; position:absolute; inset:0;
background-image:url('data:image/svg+xml;utf8,');
mix-blend-mode:multiply; pointer-events:none;
}
.faq-inner{
position:relative;
max-width:1100px;
margin:0 auto;
padding:0 clamp(20px,4vw,56px);
z-index:2;
}
/* Heading */
.faq-title{
font-family:"Playfair Display",Georgia,serif;
font-size:clamp(26px,3.4vw,40px);
line-height:1.22;
margin:0 0 10px;
color:var(--text);
letter-spacing:.3px;
position:relative;
}
.faq-title::after{
content:"";
display:block;
width:80px;
height:3px;
border-radius:2px;
background:var(--gold);
margin-top:10px;
}
.faq-sub{
margin:0 0 32px;
color:#464646;
font-size:16px;
line-height:1.6;
max-width:700px;
}
/* Accordion */
.accordion{
display:flex;
flex-direction:column;
gap:16px;
}
details.acc{
background:#fff;
border:1px solid rgba(0,0,0,.08);
border-radius:16px;
box-shadow:var(--shadow);
overflow:hidden;
transition:box-shadow .25s ease, transform .25s ease;
}
details.acc:hover{
transform:translateY(-2px);
box-shadow:0 14px 40px rgba(0,0,0,.08);
}
summary.acc-head{
cursor:pointer;
padding:20px 58px 20px 60px;
font-weight:600;
position:relative;
list-style:none;
line-height:1.4;
font-size:16px;
}
summary.acc-head::-webkit-details-marker{display:none}
/* Decorative icon (left) */
summary.acc-head::before{
content:"❖";
font-size:18px;
color:var(--gold);
position:absolute;
left:22px;
top:18px;
opacity:.8;
}
/* Plus/minus toggle (right) */
summary.acc-head::after{
content:"+";
position:absolute;
right:20px;
top:18px;
font-weight:700;
font-size:22px;
color:var(--primary);
transition:transform .25s ease;
}
details[open] summary.acc-head::after{
content:"–";
transform:rotate(180deg);
}
.acc-body{
padding:0 26px 20px 60px;
color:#444;
line-height:1.65;
font-size:15px;
background:#fff;
animation:fadeIn .4s ease;
}
.acc-body a{
color:var(--primary);
text-decoration:underline dotted;
}
/* Fade animation for content */
@keyframes fadeIn{
from{opacity:0; transform:translateY(-4px)}
to{opacity:1; transform:translateY(0)}
}
/* Responsive */
@media(max-width:768px){
summary.acc-head{padding:18px 50px 18px 50px}
summary.acc-head::before{left:16px}
.acc-body{padding:0 20px 20px 50px}
}
Need Help or Quick Answers?
Find solutions to common questions about orders, delivery, and saree care — curated for our Hetraa family.
What is the estimated delivery time?
Orders are dispatched within 24–48 hours.
Metro cities: 3–5 business days, other regions: 5–7 days.
Tracking details are shared via WhatsApp and email once shipped.
How can I return or exchange my order?
We offer easy exchanges within 7 days of delivery for unused items with tags.
Message us on WhatsApp with your order ID, and our team will guide you through the process.
How do I track my order?
You’ll receive a tracking link once your order is shipped.
You can also check it anytime on our Track Order page using your order ID.
How should I care for my sarees?
Banarasi / Silk: Dry clean only.
Cotton / Organza: Gentle hand wash in cold water.
Avoid wringing, dry in shade, and iron on reverse with low heat.
Do you take bulk or wholesale orders?
Yes, we work with boutiques and wedding planners for bulk or custom orders.
Drop your requirements on WhatsApp or through our contact form.
.contact-header{
--bg:#F2E8DA;
--text:#2C2C2C;
--primary:#6E2B2B;
--gold:#C6A667;
background:var(--bg);
padding:90px 0 60px;
text-align:center;
font-family:"Poppins",system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;
color:var(--text);
position:relative;
overflow:hidden;
}
/* subtle silk texture overlay */
.contact-header::before{
content:"";
position:absolute; inset:0;
background-image:url('data:image/svg+xml;utf8,');
mix-blend-mode:multiply;
pointer-events:none;
}
.contact-header-inner{
position:relative;
max-width:900px;
margin:0 auto;
padding:0 24px;
z-index:2;
}
.contact-title{
font-family:"Playfair Display",Georgia,serif;
font-size:clamp(28px,3.6vw,42px);
line-height:1.18;
margin:0;
letter-spacing:.3px;
color:var(--text);
}
.contact-title::after{
content:"";
display:block;
width:80px;
height:3px;
border-radius:2px;
background:var(--gold);
margin:14px auto 0;
}
.contact-sub{
margin:20px auto 0;
color:#464646;
font-size:16px;
line-height:1.7;
max-width:640px;
}
.contact-highlights{
display:flex;
justify-content:center;
flex-wrap:wrap;
gap:20px;
margin-top:28px;
font-size:15px;
color:var(--primary);
font-weight:500;
}
.contact-highlights span::before{
content:"•";
margin-right:6px;
color:var(--gold);
}
We’d Love to Hear From You
Whether you have questions about your order, need styling guidance, or wish to collaborate, our team is always here to help. Connect with us and let’s make something beautiful together.